标签: questionnaire-0

ITServiceCMMQuestionnaire-0ITServiceCMMQuestionnaireFrankNiessinkandViktorClercOctober22,2003ParticipantIdenticationName:Team,Role:Tel:Date:ForITServiceCMMversionL2-1.0,questionnaireversion0.3.RCMMisregisteredintheU.S.patentandTrademarkOfce.AccuracyandinterpretationofthisdocumentaretheresponsibilityofSoftwareEngineeringResearchCentre.CarnegieMellonUniversityhasnotparticipatedinthispublication.1Contents1Introduction2Instructions3OverviewoftheITServiceCMM4ServiceCommitmentManagement5ServiceDeliveryPlanning6ServiceTrackingandOversight7SubcontractManagement8CongurationManagement9EventManagement10ServiceQualityAssurance33468111519222521IntroductionThisdocumentcontainsquestionsontheperformanceo……