标签: 2004-07-01

[2004-07-01]_Gartner_ITILImplementationBestPracticeITILImplementationBestPracticeOverviewITILisbeingadoptedineverlargernumbersofITorganisationsasaframeworkforITServiceManagementprocessdefinitionandstructure.Experiencesdifferovertheresults,ofteninfluencedbytheimplementationapproach.Inthisbreakfastseminar,GartnerwillexplorethecurrentstateofITILimplementations,includingemergingbestpracticesaswellasshort-comingsintheITILframework.Keyissuesinclude:WhatconvergingglobaltrendsareencouragingITorganisationstoadoptITIL?WhatbestpracticescanaccelerateITILimplementationandhelptosuccessfullydeliverbenefits?What'lessons'canweapplytoITILfromsimilarprocessdisciplinessuchassoftwarecapabilitymaturitymodel,SixSigma,and'leanmanufacturing'?Gartner……