标签: itscmm-1

itscmm-1TheITServiceCapabilityMaturityModelFrankNiessinka,ViktorClerca,TonTijdinka,andHansvanVlietbaCIBITConsultants|Educators,P.O.Box2,3720AA,Bilthoven,TheNetherlandsTel:+31302308900,Fax:+31302308999,itservicecmm@cibit.nlbDepartmentofComputerScience,FacultyofSciences,VrijeUniversiteitDeBoelelaan1081a,1081HV,Amsterdam,TheNetherlandsTel:+31204447768,Fax:+31204447653,J.C.van.Vliet@cs.vu.nlITServiceCMMVersion1.0,ReleaseCandidate1January28,2005CMMisregisteredintheU.S.patentandTrademarkOfce.AccuracyandinterpretationofthisdocumentaretheresponsibilityofCIBITConsultants|Educators.CarnegieMellonUniversityhasnotparticipatedinthispublication.RContents1Introduction1.1OriginoftheITSe……