itscmm-1The IT Service Capability Maturity Model Frank Niessinka , Viktor Clerca , Ton Tijdinka , and Hans van Vlietb a CIBIT Consultants | Educators, P.O.Box 2, 3720 AA, Bilthoven, The Netherlands Tel: +31 30 2308900, Fax: +31 30 2308999, itservicecmm@cibit.nl b Department of Computer Science, Faculty of Sciences, Vrije Universiteit De Boelelaan 1081a, 1081 HV, Amsterdam, The Netherlands Tel: +31 20 4447768, Fax: +31 20 4447653, J.C.van.Vliet@cs.vu.nl IT Service CMM Version 1.0, Release Candidate 1 January 28, 2005 CMM is registered in the U.S. patent and Trademark Ofce. Accuracy and interpretation of this document are the responsibility of CIBIT Consultants | Educators. Carnegie Mellon University has not participated in this publication. R Contents 1 Introduction 1.1 Origin of the IT Se……