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AnIntroductoryOverviewofITIL_itSMFCOMPLISSIMENUETARYTheITInfrastructureLibraryAnIntroductoryOverviewofITILVersion1.0aWrittenby:Contributor:Editedby:Publishedby:ColinRuddGaryHodgkissAlisonCartlidgeitEMSLtdCGE&YXansaitSMFLtdWebbsCourt8HolmesRoadEarleyReadingRG67BHUnitedKingdomTel:+44(0)1189260888Fax:+44(0)8707061531e-mail:publications@itsmf.comCopyrightitSMF,2004ThisversionfirstpublishedApril2004MinorupdatespublishedJuly2004Basedonothercopyrightmaterialwiththepermissionofthecopyrightowners.TheitSMFwouldliketothankthecontributorstoanextensiveinternationalqualityreviewprocessfortheircomments.ITILisaregisteredtrademarkandaregisteredcommunitytrademarkoftheOfficeofGovernmentCommerce(OGC)andisregistered……