An Introductory Overview of ITIL_itSMFCO MP L ISS IMEN UE TA RY The IT Infrastructure Library An Introductory Overview of ITIL Version 1.0a Written by: Contributor: Edited by: Published by: Colin Rudd Gary Hodgkiss Alison Cartlidge itEMS Ltd CGE&Y Xansa itSMF Ltd Webbs Court 8 Holmes Road Earley Reading RG6 7BH United Kingdom Tel: +44 (0)118 926 0888 Fax: +44 (0)870 706 1531 e-mail: publications@itsmf.com Copyright itSMF, 2004 This version first published April 2004 Minor updates published July 2004 Based on other copyright material with the permission of the copyright owners. The itSMF would like to thank the contributors to an extensive international quality review process for their comments. ITIL is a registered trademark and a registered community trademark of the Office of Government Commerce (OGC) and is registered……