itscmm-whitepaper-en-1IT Service CMM
White paper
Frank Niessink
Version 1.0.2-en, January 15, 2003
Copyright 2003 Software Engineering Research Centre All rights reserved.
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IT Service CMM
Inhoudsopgave
Table of Contents
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Introduction ........................................................................................................... 1 History and background ........................................................................................ 1 IT Service CMM goals .......................................................................................... 2 IT Service CMM structure ................................……
